Call Logging & Scheduling
Details are logged for reactive maintenance jobs as they come into the Service Desk and automatically prioritised and queued, waiting to be scheduled with an available and suitable engineer. Jobs are then sent to the ServiceStream Mobile app for the engineer to accept the job.
Equipment Register & Service Planner
Automatically schedule planned service visits and ensure you know beforehand of what equipment will be needed on site. Each item contains details of what service needs to be carried out which is available to the engineer on-site.
Real-time Updates from Mobile Engineers
As the engineer receives the details of a job, directions, contacts and work to be carried out via the ServiceStream Mobile app, the status of the job gets automatically updated as it is accepted, declined, travelling, on-site, on hold, cancelled or complete.
Summary Job Cards
On completion of a job, a job card is issued detailing transactions for materials, labour and purchase orders outstanding. Photos are displayed as supporting evidence with an audit-trail of work complete to ensure you bill accurately.
By tracking the costs of materials and labour through our field service management software, you can see detailed views of each individual job and its relevant transactions to view where you are making and losing money on particular jobs.
Invoicing can be automated from the job sheet based on fixed prices, cost plus or a schedule of rates. Mark-ups can be applied and issued for single or multi-jobs, providing you with the ability to adjust invoice values to fully reflect the total cost of a job.
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